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HDI Awards


Recognize your team in 2016 (including management!) with HDI Awards!

Nomination deadline is October 31st.  Don’t delay - recognize your team today!

Click here to nominate and read award descriptions


On Tuesday, August 30th Eddie Vidal gave an
outstanding presentation on the following topic:

Five Roads to Employee Engagement and Success

For anyone interested in the content, click here to download the presentation


Topic overview

Studies show that employee engagement results in higher profits, increased performance, higher customer satisfaction, and lower employee turnover. Recognizing, engaging, and rewarding your team members creates a highly energized, focused, and motivated unit, driven by performance, delivery, and accomplishment. IT leaders need to invest in making rewards and recognition core values, and find ways to improve services and performance by ensuring the development and success of their most important asset: people. In this session, Eddie Vidal will share examples and ideas to guide you down the road to success.

Key Takeaways

  • Examples to motivate employees
  • How developing trust sets the foundation for teamwork
  • The importance of recognizing employees
  • Engaged employees and how they impact your organization
  • How appreciation helps build employees to increase performance

About Eddie Vidal

Eddie Vidal (@eddievidal) has over twenty five years of experience in information technology, focusing on service delivery and support for IT infrastructures and operations. Eddie is a leader, team builder, communicator, solutions driven, strategic thinker and IT service management professional. In his current role as an independent consultant, he is leading the operational support for The Scripps Research Institute EPIC and Service Now implementation and building a proactive mature support organization. In his previous role, he was the Manager of the UMIT Service Desk for the Information Technology department at the University of Miami supporting over 35,000 faculty, staff and students.

Eddie is founding member and President Emeritus of the South Florida HDI local chapter, and is a member of the HDI Strategic Advisory Board (SAB). He was a past member of the HDI Member Advisory Board (MAB), original member of the HDI Desktop Support Advisory Board (DSAB) and former Regional Director of HDI Southeast Region. Eddie has presented at HDI and Fusion conferences. Eddie has been selected to chair Tracks at itSMF Fusion and HDI Conferences. He has also been published in HDI’s Support World Magazine. Eddie is a member of the itSMF Marketing and Communication team, you can listen to Eddie on the monthly itSMF podcast where he currently serves as a podcast jockey and producer. Eddie is also the winner of the 2014 itSMF South Region Member of the Year Award and 2014 itSMF President’s Award.

Details of the Event

Meeing was held on August 30th, 11:30am-1:00pm PST at Coleman University (Balboa Ave)
A big Thank You to Coleman University for allowing us to use their facility!

Fusion 16


November 1-4, 2016
MGM, Las Vegas | #SMFUSION

Get the latest details here...

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Robert Half


Kirk Weisler





HDI Premier Awards Sponsor: Robert Half Technology

Robert Half logoHDI proudly acknowledges Robert Half Technology as the exclusive sponsor of the HDI Awards program. Robert Half Technology has held this sponsorship since 2004, and since this time has given award finalists the opportunity to be honored as leaders within the technical service and support industry, attend the industry's leading conference, understand more about their industry, and network with peers from around the globe.

With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at www.rht.com.  


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